Returns & Warranty Policy

We want you to love your ride, which is why we offer a 30-day return policy for unused bicycles and accessories in their original packaging. Please note that all returns must be authorized and processed through an authorized Tern dealer to ensure safety and quality standards.

1

Request Authorization

Contact our support team or your local authorized Tern dealer within 30 days of purchase to obtain a Return Merchandise Authorization (RMA) number.

2

Pack with Care

Securely pack your items in the original manufacturer packaging, ensuring all manuals, tools, and small components are included to avoid restocking fees.

3

Ship to Service Center

Affix your return label and ship the package to our designated service center; we recommend using a trackable shipping method for high-value bicycle frames.

4

Inspection and Refund

Once our technicians verify the condition of the return, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing